Warranty Policy
Warranty Policy
At CheerRide, we are committed to providing reliable products and customer support. This warranty policy outlines the coverage and conditions for our electric bikes and related components.
Legal Warranty (EU)
In accordance with European consumer protection laws, all products are covered by a 2-year legal warranty against manufacturing defects.
This warranty applies to defects in materials or workmanship under normal use.
Warranty Coverage
Main Components (12 Months)
- Motor
- Controller
- Battery
- Charger
- Frame and structural parts
Electronic & Functional Parts (6 Months)
- Display
- Lights (front / rear)
- Throttle and brake sensors
Wear & Cosmetic Parts (Not Covered)
- Paint, decals, decorative elements
- Seat, pedals, tires, brake pads
- Normal wear and tear
What We Offer
Depending on the issue, we may provide:
- Replacement parts
- Repair support
- Partial or full refund (where applicable)
Warranty Conditions
- The product must be used under normal conditions
- Proof of purchase is required
- Photo or video evidence may be requested
Warranty Exclusions
- Damage caused by misuse, accidents, or improper handling
- Unauthorized repairs or modifications
- Failure to follow product instructions
- Damage caused after continued use of a faulty product
How to Request Warranty Service
- Contact us at cheerride.official@gmail.com
- Provide your order number and issue description
- Attach photos or videos for verification
- Wait for instructions from our support team
Contact
Z OVERCLOCK S.R.L.
Email: cheerride.official@gmail.com
Address: Via Guido Bergamo, 12, 31100 Treviso, Italy
