HEZZO K9 Carbon/Mid-drive Fat Tire Electric MTB 52V 21Ah Samsung Lithium Battery 1000W High-Performance Motor

All YVY e-bikes purchased from CheerRide are backed by a 1-year limited warranty for the original owner against all manufacturing defects. (Note: Free accessories are excluded from this coverage.)

🛠️ Warranty Coverage (1 Year)

• Core Components: Frame, Motor, Battery, and Controller are covered for 1 year.
• Defect Replacement: We will replace any component deemed defective or damaged due to manufacturing or shipping (excluding user error).
• Freight: The customer is responsible for all necessary freight charges associated with sending warranty replacement parts.

💬 How to Get Support

1. Contact Us: Email support@CheerRide.com or contact our online support team.
2. Provide Evidence: Include your Order Number, proof of purchase, and high-quality photos or videos showing the defect.
3. Resolution: We prioritize remote troubleshooting and technical guidance first, followed by the coordination of replacement parts or professional repairs if necessary.

⚠️ Exclusions & Limitations

• Ordinary Wear & Tear: Parts such as Brake Pads, Rotors, Spokes, Tires/Tubes, Chains, Chain Rings, Cassettes, and Cranksets are not covered.
• Environmental Damage: No coverage for corrosion caused by moisture/heat or deterioration of the surface finish and aesthetics.
• The 7-Day Protocol: Secondary hardware (Lights, Pedals, Kickstand, LCD display, Wiring harness, and general hardware) is only covered for 7 days after receipt. Any damage to these specific parts after the 7-day window is considered usage-related and subject to replacement fees.

We prioritize speed and convenience by shipping directly from our Local Warehouses to ensure your ride arrives as quickly as possible.

🚀 Fast Local Delivery

• Fulfillment: Most orders are processed within 1–2 business days before dispatch.
• Delivery Time: Enjoy fast shipping with most addresses reached within 3–7 business days.
• Remote Areas: Please note that shipping to remote regions or offshore islands may require additional transit time and may incur supplemental shipping fees.
• Custom Orders: Lead times may be slightly longer for made-to-order models or fully built service options.

🔧 Easy Assembly

• 80% Pre-Assembled: To ensure safe transport, your bike arrives approximately 80% assembled.
• Simple Final Setup: Only minor assembly is required upon arrival (e.g., attaching the front wheel, handlebars, and pedals).
• Guidance Included: Clear, step-by-step instructions are provided with every bike to get you on the road in no time.

We strive to get your e-bike to you as quickly and safely as possible. Here is how our fulfillment process works:

✅ Order Confirmation & Payment

• Verification: Upon placing an order, we pre-authorize your card but do not charge it immediately. We first verify stock availability with our suppliers.
• Processing: Once stock is confirmed, we capture the payment and prepare for dispatch.
• Backorders: If an item is unavailable, we will void the authorization and notify you immediately.

🚚 Delivery Timelines

• Processing: 1-2 business days.
• Standard Delivery: 3-7 business days (Mainland UK/Standard zones).
• Tracking: Tracking details are emailed within 24 hours of dispatch. If you haven't received yours after 6 working days, contact us at support@CheerRide.com.

📦 Inspection & Damages (48-Hour Rule)

• Action: Please inspect all items immediately upon delivery, even if you don't plan to use them yet.
• Reporting: Any damage must be reported via email with photos/videos within 48 hours of receipt.
• Requirement: Retain all original packaging and the damaged goods until the claim is processed.

📍 Missed Deliveries

• Coordination: Our couriers will contact you (SMS/Email) to arrange a delivery slot.
• Redelivery Fee: If a delivery fails due to your absence, a redelivery fee of approximately $70/£70 will apply. Please provide adequate notice if you need to reschedule.

💳 Cancellations & Refunds

• Merchant Fees: If you cancel an order after we have captured payment, we will refund you minus any non-refundable merchant transaction fees.
• In-Transit Cancellations: If you cancel after the item has been dispatched, you are responsible for the original and return shipping costs.
• Out of Stock: If we cannot fulfill your order due to stock issues, you will receive a 100% full refund.

We want you to love your ride. If things aren't right, here is our simple 28-day return policy.

⏱️ The Return Timeline

• 14 Days to Notify: Contact us at support@CheerRide.com within 14 days of delivery.
• 14 Days to Ship: Once approved, ship the item back within the next 14 days.

📦 Return Requirements

• Condition: Item must be unused, in original packaging, with all tags and proof of purchase.
• Exclusions: Sale items, gift cards, and custom orders cannot be returned.
• Unauthorized Returns: Items sent back without prior approval will not be accepted.

🛠️ Damages & Issues (48-Hour Rule)

• Immediate Inspection: Check your order upon arrival.
• Deadline: Report any damage or discrepancies within 48 hours of receipt.
• Evidence: Photos and videos are required for all damage claims.

🚚 Costs & Fees

• Shipping: Return shipping costs are the customer's responsibility unless the item is faulty.
• Missed Delivery: Failed delivery attempts requiring rescheduling incur a $70/£70 redelivery fee.
• Cancellations: Orders cancelled after payment capture will be refunded minus merchant transaction fees.

💰 Refunds

• Inspection: We will notify you once your return is inspected.
• Processing: Approved refunds are issued to the original payment method within 10 business days.